Ventura Rental

FAQ

Are delivery and pick up available?

Yes, our delivery area includes Ventura and Santa Barbara counties as well as West L.A. and the Santa Ynez Wine Country. Fees are based on our normal business hours which are Monday through Friday 8:30 am to 5:00 pm and on Saturdays, we are open from 8:30 am to 2:00 pm. After hours arrangements can be made for an additional fee.

Is set up of rental items available?

Yes, we can set up tables, chairs, pop up tents and umbrellas for an additional fee. We do not set up table top items such as linen, glassware, china and flatware. Set up for various items are included in the price of the rental while some are not. Speak with an Event Consultant for more information.

Do we need to clean or launder items we have rented?

Glassware, dishes and flatware need to returned to us rinsed free of food and debris. They also need to be returned in the boxes or crates that they arrived in. A 40% cleaning fee will be charged on these items if they are left dirty. Linens should not be washed or laundered by the client. Please remove them from the table and shake out debris (confetti, rose petals, food) before returning them. Please use linen bags provided to store linen. Clients will be charged for any mildew on linens stored in plastic bags.

Do you require a deposit to reserve an order?

We require a 50% deposit to secure rental inventory. Deposits can be made by check, cash and or debit/credit card. The balance will be due the week prior to your event, at this time you will also need to provide us with your final guest counts. 

Do you have a cancellation policy?

There is a 15% Cancellation Fee on all confirmed orders. A 50% Cancellation Fee for cancellations within 6-30 days of delivery. A  75% Cancellation Fee for cancellations within 2-5 days of delivery. No refund will be issued on cancellations within 24 hours of delivery date.

How far in advance do you take reservations?

We take reservations up to two years in advance, or you can rent items same day if availability allows.

Do you have consultation services?

Yes, we love to help our clients plan the rentals for events of all sizes. Stop by our showroom during normal business hours and our Event Consultants will help you choose the right colors and styles to make your event a success. It is suggested to make an appointment for larger events and weddings. We can create a CAD drawing after and or make a site visit if needed, for an additional fee. 

How many days are rental prices good for?

Rental prices are good for a single day event. Delivery one business day prior and pick up one business day after your event is made if we have the availability. Additional fees may apply for multiple day events or multiple use of equipment.

If I break or damage any item what are my options?

The replacement fee will be charged to you if any rental items are damaged or missing. 

Still Have Questions?

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Our consultants are always available to offer their event expertise and knowledge. We are here to assist you during every phase of your event from the initial consultation to on-site visits and equipment reservation. Still have questions? Contact us at the link below!

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